How to Delete Your Account
To delete your account, please follow these steps within the GATA mobile application:
- Open the GATA application
- Navigate to your Profile section
- Look for the Delete Account option
- Follow the on-screen instructions to confirm your account deletion
- You may be required to complete additional verification steps
- Confirm the deletion when prompted
Note: Account deletion is permanent and cannot be undone. Please ensure you want to delete your account before proceeding.
Data Retention Policy
When you delete your account, we follow a careful process to balance your privacy rights with our legal obligations:
Data That Will Be Deleted:
- Personal profile information (name, email, phone number)
- Personal preferences and settings
- Non-essential usage data
- Uploaded documents not required for legal compliance
- Private messages and communications
Data That May Be Retained for Legal Reasons:
- Transaction records: Financial records required for tax and accounting purposes (typically retained for 7 years)
- Service usage logs: Records of services used for legal and regulatory compliance
- Legal dispute records: Information needed for ongoing or anticipated litigation
- Anti-fraud data: Information necessary to prevent fraudulent activities
- Regulatory compliance: Data required by local, state, or federal regulations
Important: Even after account deletion, certain data will be retained in accordance with applicable laws and regulations. The duration of retention varies based on the type of data and legal requirements.
Additional Information
For questions about account deletion or data retention, please contact our support team:
- Email: support@gata.ph
- Phone: +46707310032
- In-app support: Available through the Support section of the application
Data Portability
Before deleting your account, you can request a copy of your personal data by contacting our support team. This is part of your right to data portability under privacy regulations.